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#Frequently asked questions

Where are D&P perfumes produced?
D&P perfumes are crafted using natural essences sourced from France and other European Union countries, which are renowned for producing top-quality brand perfumes. These perfumes are manufactured in compliance with EU regulations and adhere to the standards set by the International Fragrance Association (IFRA). The essences are packaged in Ankara, Turkey, and are distributed and widely acclaimed in more than 500 stores across 40 countries.
Where can I find D&P perfumes in Dubai?
You have the option to conveniently order D&P perfumes online through the official website at Additionally, these perfumes are available for purchase at D&P stores located in Souk Al Marfaa, Dubai Islands, Dubai.
How do I choose the right perfume?
At D&P stores in Dubai, you have the chance to experience the fragrance of D&P perfumes firsthand. To assist you in choosing the perfect perfume, we recommend examining the detailed descriptions provided for each fragrance, which encompass information about its category. Alternatively, you can contact us through WhatsApp, Instagram, or Facebook to receive personalized guidance in selecting a product that aligns with your preferences.
What perfume variants do I have?
The website offers a wide selection of D&P products for sale. You can explore a variety of options including both men's and women's perfumes in 50ml and 100ml sizes. Additionally, they provide deodorant body sprays. The collection also features intense perfumes and oriental fragrances in 55ml bottles, as well as eau de cologne available in 100ml, 150ml, and 200ml sizes. For a refreshing atmosphere, you can find air fresheners in 420ml size and bamboo reed diffusers in 100ml size, both infused with superb natural scents.
How do I order online?
To enhance your future shopping experience on the D&P online store, we suggest creating an account. By doing so, you can enjoy a faster and more personalized shopping journey. Simply provide your name, billing and delivery address, email, and phone number for seller communication. Once you've created your account and logged in, you can browse the products and add them to your shopping cart. Click on the "Buy Now" button and select the desired quantity (either 100ml or 50ml). Then, click on "Add to Cart." You will be directed to the cart page, where you can proceed to complete your order or continue shopping by adding other products. In case you don't have an account and wish to complete your order, you will need to enter your billing and delivery details. However, we recommend creating an account to enjoy the convenience of staying logged in when you revisit After entering the order details, you can choose your preferred payment method, whether it's card payment or cash on delivery. Please take a moment to read through the terms and conditions, and once you've reviewed them, check the box indicating your agreement to proceed with the order.
Placed your order
Upon sending your order, you will receive a confirmation email notifying you of the successful placement of your order. Alternatively, a D&P representative may contact you through WhatsApp to confirm the details of your order. The desired products will be promptly shipped and are expected to reach you within 2-3 working days.
Is shipping free?
For orders valued at AED 300/- or more, you will qualify for free shipping. To avail of this benefit, we suggest considering the purchase of multiple products in a single order, surpassing the minimum value of AED 300/-. Another option is to order products for a friend, allowing you to meet the minimum order requirement. However, for orders below AED 300/-, the delivery fee will depend on the specific area and will be applied accordingly.
Can I return the ordered products?
You have the option to return the products you have ordered within a period of 7 days from receiving the package. However, it is important to note that the product cannot be returned if it has been unsealed. Each product is equipped with a hologram seal, and once this seal is broken, the return will not be accepted. Here are the circumstances under which products can be accepted for return: 1. If you have received a different product than the one you ordered, as specified in the order and invoice, it can be returned only if it remains sealed and unused. 2. In case the perfume is leaking due to a valve defect, the product can be returned only if it remains sealed and unused. 3. If you received a broken bottle due to shipping, the product can be returned only if it remains sealed and unused. 4. If the product you received does not have the front and back labels, or lacks the name and description of the product mentioned on it, it can be returned only if it remains sealed and unused. To initiate the return process, please fill in the Return Form, which can be accessed by clicking here. We recommend reading the return policy information provided in the Terms and Conditions section. After receiving the confirmation of the return request approval via email, you will need to contact us to schedule the collection of your package. The package should be sent to the following address: Onwan Al Otoor Trading L.L.C Address: Souk Al Marfa, Dubai Islands, Dubai, United Arab Emirates. Please note that the shipping costs will be incurred by you. However, if the product exhibits any of the defects specified in points 1, 2, 3, 4, or 5, Onwan Al Otoor Trading L.L.C will cover the shipping costs upon receiving the return agreement from them.
How can I contact Onwan Al Otoor Trading L.L.C?
To get in touch with us, you can reach us through WhatsApp at +971 50 175 0757. Alternatively, you can also contact us via email at We are available to assist you and answer any inquiries you may have.
To facilitate filtering, you can use the following details when considering the perfume list shared earlier: For Women's Perfumes: Perfume Reference or Code: Inspired by PERFUME NAME Example: A-2 Inspired by ALLURE For Men's Perfumes: Perfume Reference or Code: Inspired by PERFUME NAME Example: A1 Inspired by ANGEL
Body Spray
Filter will be Women or men, with the following details to be considered, please refer to perfume & Body Spray List shared earlier. Body Spray Inspired by PERFUME NAME FROM PERFUME BRAND Ex. For Women Perfume: K-6 Inspired by Good Girl Gone Bad Ex. For Men Perfume: A2 Inspired by ACQUA DI QIO
Do you offer a VAT discount to non EU customers?
Customers who are placing orders from outside the European Union can contact us via whatsapp, live chat, or email. When reaching out, they should provide the order reference number. Our customer services team will assist them in the process of removing the VAT (Value Added Tax) from their order.